OctaneIQ
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NovaTech Solutions

novatech.com · ops@novatech.com

Plan

Enterprise

MRR

$9,400

Last active

2026-08-11

88High

Usage activity

logins · last 30 days

Score factors

  • Login recency38/40
  • Feature usage22/30
  • Payment failures20/20
  • Support tickets8/10

Event timeline

  1. Payment failed — card declined ($9,400)

    2026-08-20

  2. Support ticket escalated to tier 3

    2026-08-19

  3. Weekly active seats dropped 41%

    2026-08-14

  4. Executive sponsor removed from workspace

    2026-08-04

Intervention history

  1. #cs-alerts — NovaTech risk 88, payment failure

    SLACK · SENT · 2026-08-20 09:12

  2. Retention outreach to ops@novatech.com

    EMAIL · SENT · 2026-08-19 16:40

  3. Task created for CSM: schedule save call

    CRM_TASK · SENT · 2026-08-14 08:02